Interlibrary loans (our ref. TN167643)
Dear Sir/Madam,

The following item is requested by our library patron. We searched web and found the host of the following conference is Central Saint Martins, University of the Arts, London. Please advise if it could be supplied to us. Our maximum cost is US$40.00 or 4 IFLA ILL vouchers.

Our Transaction Number: 167643

Request details :

Title : 8th International Conference on Design and Emotion: Out of Control - Proceedings
Article Title : Empathy in design: A health care service design collaborative workshop
Article Author : CHAN, P. K., LAI, M. T. and WONG, B. S. K.
Year : 2012

Please send the item and invoice directly to :

Attn : Ms Tracy Lau
Interlibrary Loan and Document Delivery Services
Pao Yue-kong Library
The Hong Kong Polytechnic University
Hong Hom, Kowloon
Hong Kong

Tel : (852) 2766 6862
Fax : (852) 2765 8274
Email :
Ariel IP address :

Thank you for your assistance.

Last Updated: Sep 06, 2016     Views: 30

Dear Tracy,

Thank you for your enquiry. Firstly unfortunilty we do not hold this article within our collection both in print and electronic. From looking into this further Central Saint Martins(CSM) was just the venue this event was held at, and was not in partnership or collabration with CSM. Additionally should we have held the article in our collection I'm afraid we would be unable to ILL the item as we do not do international ILL. 

I would suggest your patron contacts the organisation:

Kind regards,

CSM Library

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