Reserved items and items you have ordered from other UAL sites will not be available immediately. Items that you order on Library Search may not be on the shelves at the time you place the order. This may be because;

•    The item is on loan to another borrower and may not be returned on time
•    The item is at another library and needs to be sent over.
•    The item cannot be found on the shelves.

If we cannot supply a copy of the item you have ordered we will try to find an alternative way to get a copy. If we cannot supply it within a week you will normally be contacted.

Items on the shelf at your collection library can take up to 24 hours to become available.